WA Super News
As part of our ongoing commitment to measure and improve our member’s experience with us, we have partnered with an independent research company Customer Service Benchmarking Australia (CSBA) to conduct a short phone survey with some of our members.
Throughout July and August, CSBA will be contacting members by phone to complete a survey about their recent customer experience with WA Super. We have been capturing this information since 2009, therefore some members may have previously received calls to capture their feedback..
More recently, we have improved our understanding of member perceptions through capturing a broader range of member experience attributes. The aim of the project is to continually evolve our understanding of our members, which will help inform and improve our service delivery. We sincerely appreciate your feedback, and look forward to delivering on our mission to help members achieve their retirement dreams.